All Orders

Browse, search, and filter all orders across every time period and location.

The All Orders page gives you a complete view of every order placed at your restaurant. You can search, filter, and sort to quickly find specific orders or review past activity across all your locations.

Searching and Filtering

Use the filter bar at the top of the page to narrow down your order list:

Search — Find orders by order number, customer name, or other details
Status — Filter by order status (New, Confirmed, Completed, Cancelled)
Service Type — Filter by how the order was placed (Pickup, Delivery, Dine-in, etc.)
Date — Filter by time period (Today, Yesterday, Last 7 days, Last 30 days, Last 90 days, This year)
Amount — Filter by order total (Under $25, $25–$50, $50–$100, $100–$250, $250+)

When filters are active, a Reset filters button appears to clear them all at once.

Sorting

Sort your order list by:

Newest — Most recent orders first (default)
Oldest — Earliest orders first
Amount: High to Low — Largest totals first
Amount: Low to High — Smallest totals first

Order List

Each order in the list shows:

Order number — A unique identifier (e.g., #151014)
Service type — The type of order with an icon (Pickup, Delivery, Dine-in)
Timing — When the order is expected (ASAP or a scheduled date and time)
Customer name — Who placed the order
Location — Which restaurant location received the order
Item count — How many items are in the order
Total — The order amount
Status — A color-coded pill showing the current status

Order Details

Click any order to open a detail panel on the right side. The panel shows:

Order number and status — With the date and time the order was placed
Service type — How the order will be fulfilled
Location — Which location is handling the order
Payment method — How the customer is paying
Timing — ASAP or the scheduled pickup/delivery time
Customer information — Name, email, and phone number with copy buttons for quick access
Items — Each item with its quantity, name, special instructions, and line total
Order notes — Any additional notes the customer added
Summary — A full breakdown including subtotal, discounts, delivery fee, bag fee, service fee, tip, tax, and total

Order Statuses

New — The order has been placed and is waiting to be acknowledged
Confirmed — The order has been accepted and is being prepared. A countdown bar shows the promised time.
Completed — The order has been fulfilled
Cancelled — The order was cancelled

Multi-Location Filtering

If you manage multiple locations, use the global location filter at the top of the dashboard to view orders for a specific location. A banner at the bottom of the page confirms which location you are viewing, with an option to show all locations again.

Refunds

For non-cash orders, you can issue a refund directly from the order detail panel by clicking the Refund button.

Orders are created automatically when customers place them. Use the Today's Orders page for real-time order management and status updates, and this page to review historical orders.

Order Details

Payment Options