Member Details
View and manage an individual loyalty program member.
The Member Details page shows a loyalty member's profile, points balance, and full transaction history.
Member Profile
The header displays the member's name, current tier badge, and enrollment date. If the member is suspended, a status badge indicates this.
Points Summary
Three stats summarize the member's loyalty activity:
- Current Balance — Points available for redemption
- Lifetime Earned — Total points earned since enrollment
- Lifetime Redeemed — Total points spent on rewards
Points History
A transaction log shows every point change including earnings, redemptions, adjustments, and expirations. Filter by transaction type to focus on specific activity.
Adjusting Points
Manually add or remove points from a member's balance with a reason note. Use this for corrections, customer service gestures, or manual reward fulfillment.
Suspend / Reactivate
Suspend a member to temporarily freeze their account, preventing point earning and redemption. Reactivate to restore full access.
Point adjustments and status changes are logged in the transaction history for a full audit trail.