Suggested Items

Suggested Items let you create rules that recommend additional items to customers during the ordering process, helping increase average order value through cross-selling and upselling.

How Rules Work

Each rule defines a trigger and a set of suggested items. When a customer adds a trigger item or category to their cart, the suggested items are shown as recommendations.

Creating a Rule

1. Navigate to a menu's Suggested Items tab
2. Click Create Rule
3. Fill in the rule details:

• Name — Internal label for the rule
• Heading — The text customers see above the suggestions (e.g., "You might also like")
• Status — Active or Disabled
• Priority — Controls which rule takes precedence when multiple rules match

Trigger

Choose what triggers the suggestion:

• Item-based — Suggestions appear when specific items are added to the cart
• Category-based — Suggestions appear when any item from specific categories is added

Suggested Items

Select the items to recommend when the trigger fires. Set a max suggestions limit (1–10) to control how many items are shown at once.

Display Context

Choose where suggestions appear:

• In Cart — Shown in the shopping cart
• In Item Modal — Shown when viewing an item's detail page

Schedule

Optionally restrict when the rule is active:

• Active Days — Limit to specific days of the week
• Active Hours — Limit to specific time windows